FAQs

1. Which currency is shown on the website?

• U.S. dollars.

2. What is your Buyer’s Premium?

• 12.5% added to the final hammer price.

3. What is your policy for cancelling bids?

• Once bids are placed, they cannot be cancelled.

4. Where are the wines & spirits sourced from?

• We have a network of esteemed private collectors and trade professionals from around the world who consign their property to us to sell.

5. Can you store my lots for me?

• Wines not collected/delivered 30 days after the auction date are subject to storage fee.
  A fixed rate of HKD 5 per bottle per week will be charged to any wine not collected or delivered.
• Please contact our team to arrange a quotation to have your wines stored in Metropolitan Wine Cellar professional storage facility.

6. Do you deliver for free?

• No, collection and delivery charges must be paid in advance before the lots can be released.

7. What terms and conditions do I agree to by registering for a sale?

• By bidding in our auctions, you agreed to be bound by the conditions detailed here.

8. What are my payment options?

• Credit Card (Visa, MasterCard, American Express)

• More detailed instructions are included in your invoice. Please contact our team at bidding@metrowineauction.com with any further queries.

9. How can I request photos of bottles?

• Email bidding@metrowineauction.com to request more images. Please include any specific information you’re interested in with your request.